SHIPPING AND DELIVERY INFORMATION
|Standard||Delivery in 12-15 working days||
|Express*||Delivery in 2-3 working days||
|Next Day||Delivery guaranteed next working day||
|Saturday||Delivery guaranteed on Saturday morning||
|Standard UPS Access Point||Delivery in 12-15 working days||
Our delivery costs are flat and there are no extra costs at delivery.
You will receive an email containing your Tracking Number once your package has been shipped from our Italian warehouse.
Our courier delivers from Monday to Friday during business hours and will make one delivery attempt to the shipping address indicated while placing the order. Should this not be possible the parcel will be delivered to the nearest UPS Access Point. For more detailed information on delivery methods, see the relevant article.
Our warehouse is closed for holidays. Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.
*Delivery is guaranteed on the 2nd working day for orders placed by 3.30 p.m. GMT.
Working days are Monday to Friday. Orders are shipped from Slovenija.
You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page. If you are a registered user, you can find all information related to the order in your account page.
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If your order has not been delivered within the estimated period, we suggest that you:
Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation email in the Track your Order page
Check that the address indicated for the delivery is correct
For further assistance, contact us, we will be happy to assist you.
Cash on Delivery: This payment method is available for amounts lower than € 400. At time of delivery, you must have the exact order total indicated in the shipping confirmation email in cash. The courier cannot provide change and does not accept cheques. For eventual refunds, you must indicate a bank or postal account. This payment method has an additional cost.
On boutique-napoleon.com, every purchase is made with maximum security thanks to the use of certified secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the “https” URL prefix and the lock symbol that appears in the browser’s address bar.
Purchasing on boutique-napoleon.com is reserved for end consumers. Our prices are inclusive of VAT.
For each order, boutique-napoleon.com issues an invoice; the document will be sent as an attachment in the Shipping Confirmation email.
Please note: once the order has been confirmed, there is no way to modify the details you have entered and it is not possible to issue a new invoice.
You can return any item purchased on boutique-napoleon.com within 14 days of the delivery date.
Here’s how: Fill out the Return Form.
Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
Pack the items in the order box (or any rigid carton box). Using the label provided will guarantee a refund in the event of theft or loss during delivery to our warehouse in Slovenija.
Drop-off your parcel at a delivery point of your choice and arrange the pick-up of your package wherever you wish. Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
For further information on the conditions for exercising your right to return, please see the Legal Area.