For all your questions and info on orders and payments contact us at:

+386 41 679 470

BOUTIQUE NAPOLEON, HOTEL SLOVENIJA

Open every day from 09:00 to 20:00
Obala 35, 6320 Portorož
+386 5 674 4049

BOUTIQUE NAPOLEON, GRAND HOTEL
GALERIJA SAN MARCO

Open every day from 09:00 to 20:00
Obala 43, 6320 Portorož
+386 5 674 9210

BOUTIQUE NAPOLEON, KOPER

Monday – Friday from 09:00 to 19:00,
Saturday from 09:00 to 13:00,
Sunday and Holidays Closed.
Čevljarska 30, 6000 Koper
+386 5 627 4400

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Typically, Boutique Napoleon only collects payment for the cost of the item. As a result, your payment method will only be charged the order total displayed in your shopping cart upon checkout.

Other fees, such as customs, taxes, or VAT may be required for your order under the complete discretion of your local government. These fees and their related policies are neither regulated nor affiliated with us.

We adjust our tax policy procedures depending on the rules and regulations of each locale.

All items may be returned within 30 days of delivery.

To return an item, please contact us at info@boutique-napoleon.com or by phone at +386 41 679 470. Please note that we may not cover return shipping costs for all orders. For more information, please review our Return Policy.

You can cancel an order within 8 hours of placing it. To cancel an order, please go to your Order History and click Customer Support for the order you need assistance with. From a non-mobile device, you can visit this link to see to your Order History.

Our assistant will help you cancel your order, and no charges will occur.

Please keep in mind that if the order was placed over 8 hours prior or has already shipped, we’re unable to cancel it. If you encounter any issues once you receive your order, please contact Customer Support and we’ll be happy to help.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS